Description
Q: Why is my parcel returned?
A: That’s because the receiving address or phone number is incorrect, or the logistics company cannot ship to your address. Please reach out to our customer service directly if the issue persists.
1. Material: Healthy Silicone.
2. Features: Dual hardness, soft surface, hard and very realistic, flexible, does not hurt the vagina. Healthy silicone, no smell.
Privacy-Friendly Packaging: We will ship the dildo in a sturdy carton. No one knows what is inside. We will declare it as toys for customs. Your personal privacy will be well protected.
FAQ:
Q: Can I change my order info, such as receiving address or item purchased?
A: Order info cannot be changed after being placed. Please cancel your order and place a new one if order info is incorrect. Otherwise your parcel will be shipped according to the initial order info.
Q: Why isn’t my order being shipped out of China?
A: If there is no further tracking info after 10 days, it is most likely due to a domestic shipping issue. For further support, please contact our customer service.
Q: Why is my parcel still “delivering”?
A: International shipment can be time-consuming and your patience is appreciated. Please rest assured if you see no update about your parcel. We use AliExpress shipping methods which can take 15 to 60 days. For further support, please contact our customer service.
Q: Why do I receive a different product?
A: Please contact our customer service directly for further support.
Q: Why do I receive only 1 item while several were purchased?
A: One order can possibly be shipped via several parcels with each of them a unique tracking number. Please track them according to the specific tracking number(s). Please contact our customer service directly for further support.
Q: I clicked “Confirm Goods Received” before the parcel was received. What should I do?
A: Don’t worry if you clicked it by accident. Your parcel is shipped soonest possible anyway. Simply follow the tracking number for updates. A 5-star review is much appreciated upon receiving your parcel.
Q: What should I do if my order is closed?
A: Please place a new order with a secure account and payment method.
Q: What if the product cannot be used?
A: Please ensure the product is used properly according to the user manual. For further support, please contact our customer service directly.
Q: I haven’t received my parcel yet but it shows “delivered” on the order detail page. What should I do?
A: Please check with your local post first for the parcel info. For further support, please contact our customer support.
Q: Why is my parcel returned?
A: That’s because the receiving address or phone number is incorrect, or the logistics company cannot ship to your address. Please reach out to our customer service directly if the issue persists.
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