Privacy Policy
Last updated: May 5, 2026
Your privacy is our highest priority. Joyful respects your right to keep your purchases private, and we have designed every part of our service with discretion in mind.
Information We Collect
- Personal information: Name, email address, shipping address, phone number — only as needed to fulfill your order.
- Order information: Products purchased, order date, payment method (but we never store full payment card details).
- Browsing data: Cookies and IP address to improve your shopping experience (you can disable cookies in your browser).
How We Use Your Information
- Process and ship your orders
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Improve our website and product selection
- We NEVER share or sell your personal information to third parties for marketing purposes.
Discreet Billing & Shipping
- Your credit card statement will show a charge from “Joyful Pte Ltd” or a neutral third‑party processor name — never anything explicit.
- Your package will have no external markings indicating the contents.
Data Security
We use SSL encryption (https) to protect data transmission. Access to customer data is restricted to authorized personnel only.
Your Rights
You have the right to request access to, correction of, or deletion of your personal data. To do so, email us at privacy@joyful.sg
Age Restriction
Joyful is intended for adults aged 18 and above. We do not knowingly collect information from minors.
Changes to This Policy
We may update this Privacy Policy occasionally. The “Last updated” date at the top will reflect the latest version.
For privacy-related concerns, contact our Data Protection Officer at dpo@joyful.sg