Refund & Return Policy
Last updated: [May 5, 2026]
At Joyful, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help — with the following conditions.
Return Eligibility
- Time Window: You have 14 calendar days from the date of delivery to request a return.
- Condition: Products must be unused, unopened, and in their original packaging.
- Non-returnable items: For hygiene reasons, we cannot accept returns on opened or used products, including but not limited to vibrators, dildos, anal toys, and lubricants.
- Defective items: If your product arrives damaged or defective, please contact us within 7 days of delivery with photo/video evidence.
Refund Timeline
- Once we receive your returned item and verify its condition, we will process your refund within 5–7 business days.
- Refunds are issued to your original payment method (credit card, PayPal, etc.).
- Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.
- Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong item shipped).
How to Initiate a Return
- Email us at returns@joyful.sg with your order number and reason for return.
- Wait for our return approval and shipping instructions.
- Pack the item securely and ship it back to the address we provide.
- Once approved, we will notify you and process the refund.
Note: Customers are responsible for return shipping costs unless the return is due to our error.