terms of service

Welcome to Joyful | Trusted Private Care Mall in Southeast Asia (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website khoishop.com (“Website”) and the purchase of products offered by 宜宾优嘟嘟科技有限公司, a company registered in China with its registered address at 四川省宜宾市叙州区南岸西区南丝绸路1号公馆叁号4幢1层6号 (“Company”).

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website immediately.

1. Eligibility

This Website is intended for adults only. By using our Website, you confirm that:

• You are at least 18 years old; and
• You are legally capable of entering into a binding agreement.

We do not permit minors to purchase or use our products.

2. Nature of Products

We sell adult personal care products that do not require special licenses under applicable laws. All products are intended for private, personal use.

We reserve the right to refuse, cancel, or limit orders that we believe may violate our policies, public order, or applicable regulations.

3. User Accounts

You may browse and place orders as a guest, or you may choose to register an account on the Website.

When creating and using an account, you agree to:

• Provide accurate, current, and complete information;
• Maintain the confidentiality of your login credentials;
• Be fully responsible for all activities that occur under your account.

We may suspend or terminate your account if we reasonably believe that you have violated these Terms or engaged in fraudulent, abusive, or unlawful activity.

4. Orders and Payments

By placing an order on our Website, you are making an offer to purchase products in accordance with these Terms. We reserve the right to accept or reject any order at our sole discretion.

4.1 Payment Methods

We currently accept the following payment methods:

• Credit Cards (e.g., Visa, Mastercard);
• PayPal;
• Bank Transfer (for wholesale or high-value customers).

All prices are displayed in the currency shown on the Website and may vary by region. Prices, product availability, and promotions are subject to change without prior notice.

4.2 Order Acceptance

We may refuse or cancel an order, or limit quantities, including but not limited to situations where:

• Product information or pricing is incorrect;
• Payment cannot be processed or is suspected to be fraudulent;
• We reasonably believe the order is for resale or non-personal use without our consent.

5. Shipping & Delivery

5.1. Shipping Coverage

We currently ship to most countries in Southeast Asia. Delivery availability may vary depending on local regulations, customs restrictions, and courier coverage. We do not ship to certain Islamic-majority countries due to legal and religious restrictions.

If your country is not listed above and you are unsure whether we ship to your location, please contact us before placing your order.

5.2. Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order has been shipped, you will receive a confirmation email with a tracking number for real-time updates.

5.3. Estimated Delivery Times

Delivery times vary depending on your location, customs clearance, and courier performance. Below are the estimated delivery windows:

• Singapore: 1–2 business days
• Malaysia (KL, Penang, Johor Bahru): 2–4 business days
• Thailand (Bangkok, Phuket, Chiang Mai): 3–5 business days
• Vietnam (Ho Chi Minh City, Hanoi): 4–7 business days
• Philippines (Metro Manila, Cebu): 4–8 business days
• Indonesia (Jakarta, Surabaya, Bali): 5–10 business days
• Rest of Southeast Asia: 7–14 business days

These are estimated timeframes and may be affected by customs inspections, weather conditions, holiday seasons, or courier delays.

5.4. Shipping Methods

We use a combination of trusted international and local couriers to ensure fast and secure delivery. Depending on your location, your order may be shipped via:

• Local express couriers (e.g., NinjaVan, J&T Express, Lalamove, Flash Express)
• International logistics partners (e.g., 4PX, Yanwen, DHL eCommerce)
• Regional warehouse fulfillment for faster delivery

Your order may be shipped from:

• Our China warehouse (for full inventory availability)
• Local overseas warehouses (for faster delivery in selected countries)

5.5. Discreet Packaging

All orders are shipped in plain, unbranded packaging such as blank boxes or padded envelopes.

The return address will display a generic name such as “宜宾优嘟嘟科技物流部” or “YDD Logistics” — never product names or adult-related terms.

Your billing statement will also remain discreet and will not reference adult products.

5.6. Customs, Duties & Import Taxes

International shipments may be subject to customs duties, VAT, GST, or import taxes depending on your country’s regulations. These fees are not included in the product price or shipping cost and are the responsibility of the customer.

We are not responsible for delays caused by customs inspections or clearance procedures.

5.7. Tracking Information

Once your order ships, you will receive a tracking link via email. Tracking updates may take 24–48 hours to appear depending on the courier.

If your tracking shows “delivered” but you have not received your package, please check with neighbors, building security, or your local post office first.

If the package is still missing, contact us at 1251660924@qq.com within 7 days of the marked delivery date so we can assist with a courier investigation.

5.8. Delays & Force Majeure

Delivery times may be extended due to:

• Customs inspections
• Weather disruptions
• Peak holiday seasons
• Courier operational delays
• Natural disasters or unforeseen events

While we do our best to ensure timely delivery, such delays are outside our control.

5.9. Incorrect Address or Failed Delivery

Please ensure your shipping address is complete and accurate. We are not responsible for delays or lost packages caused by:

• Incorrect or incomplete addresses
• Recipient unavailable at delivery
• Unclaimed packages returned to sender

If a package is returned to us due to address issues or failed delivery attempts, we can reship it for an additional shipping fee.

6. Returns & Refunds

We offer a 30-day return policy under the conditions described below.

6.1 Eligibility for Returns

To be eligible for a return:

• The product must be returned within 30 days of delivery;
• The product must be unopened, unused, and in its original packaging with all seals intact;
• You must follow the return instructions provided by our customer service team.

6.2 Non-returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened or used products;
• Products with broken or removed seals;
• Certain promotional, clearance, or specially marked items (as indicated on the product page).

6.3 Refund Method

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original payment method.

Shipping fees and any applicable customs duties or taxes are generally non-refundable, unless the return is due to our error (for example, wrong item shipped or defective product).

7. User Conduct

You agree to use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Website in any way that violates applicable laws or regulations;
• Interfere with or disrupt the operation of the Website or servers;
• Attempt to gain unauthorized access to any part of the Website, accounts, or systems;
• Upload, transmit, or distribute any harmful code, malware, or malicious content.

We reserve the right to investigate and take appropriate legal action against any violations, including account suspension or termination.

8. Intellectual Property

All content on the Website, including but not limited to text, images, graphics, logos, product descriptions, and design (collectively, “Content”), is owned by or licensed to 宜宾优嘟嘟科技有限公司 and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, display, or create derivative works from any Content without our prior written consent.

9. Promotions & Coupons

From time to time, we may offer promotions, discount codes, coupons, or other special offers (collectively, “Promotions”).

Promotions may be subject to additional terms and conditions, including validity periods, usage limits, and product exclusions. We reserve the right to modify, suspend, or cancel any Promotion at any time without prior notice.

10. Data Protection & Privacy

We collect and process personal information necessary to fulfill your orders and operate the Website, including:

• Name;
• Shipping and billing address;
• Email address;
• Phone number.

We also use third-party analytics tools, including:

• Google Analytics;
• Meta Pixel.

These tools help us understand Website traffic and user behavior so we can improve our services and marketing. We do not intentionally collect sensitive personal data such as government identification numbers or medical records through the Website.

For more detailed information on how we collect, use, and protect your personal data, please refer to our separate Privacy Policy (link to be added).

11. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any:

• Indirect, incidental, special, or consequential damages;
• Loss of profits, revenue, data, or business opportunities;
• Damages arising from shipping delays, customs issues, or third-party logistics;
• Damages resulting from misuse or improper use of our products.

Our total aggregate liability for any claim arising out of or relating to the Website or products shall not exceed the total amount you paid for the specific order giving rise to the claim.

12. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of the People’s Republic of China.

Any dispute arising from or relating to these Terms or your use of the Website shall be submitted to the People’s Court of Yibin City, Sichuan Province, which shall have exclusive jurisdiction.

13. Changes to These Terms

We may update or modify these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page.

Your continued use of the Website after any changes to the Terms constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you should stop using the Website.

14. Contact Us

If you have any questions about these Terms, your account, or an order, please contact us at: